Thank you for choosing CodeSmashers Education Ltd. We value your satisfaction and strive to provide high-quality coding education services. Please read this Return and Refund Policy carefully before making a purchase.
- Digital Products
1.1 Refund Policy
Due to the nature of our digital products (e.g., online courses, e-books, software downloads), we generally do not offer refunds once a purchase is made. However, we understand that exceptional circumstances may arise, and we are committed to ensuring customer satisfaction.
1.2 Refund Eligibility
Refunds may be considered under the following circumstances:
- Non-delivery of the product: If you have not received access to the purchased digital product within the specified delivery time, you may be eligible for a refund.
- Defective or damaged product: If the digital product is defective or damaged upon receipt, please contact us immediately for assistance.
- Duplicate purchase: If you accidentally purchase the same digital product twice, we may issue a refund for the duplicate transaction.
1.3 Refund Process
To request a refund, please contact our customer support team at contact@codesmashers.uk with your order details and a brief explanation of the reason for the refund request. We will review your request and notify you of the approval or rejection of your refund.
1.4 Refund Exceptions
Please note that certain conditions may apply to refund requests:
- Refunds are processed at our discretion and may be subject to applicable fees or deductions.
- Refunds will be issued using the original payment method used for the purchase.
- Refunds may take up to [number of days] to process, depending on the payment processor and financial institution.
- Physical Products
2.1 Refund Policy
For physical products (e.g., merchandise, printed materials) purchased through our website, we offer a refund or exchange within [number of days] days of the original purchase date, subject to the following conditions:
- The product must be returned in its original condition, unused, and in the original packaging.
- The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
- Refunds or exchanges will be processed upon receipt and inspection of the returned product.
2.2 Refund Process
To initiate a return or exchange for a physical product, please contact our customer support team at contact@codesmashers.uk to obtain a Return Merchandise Authorization (RMA) number and further instructions. Please include your order details and reason for the return/exchange in your communication.
2.3 Refund Exceptions
Please note that certain conditions may apply to returns and exchanges:
- Personalized or customized items may not be eligible for return or exchange unless they are defective or damaged.
- Refunds for physical products may be subject to restocking fees or deductions as determined by [Your Company Name].
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at contact@codesmashers.uk. We are here to assist you and ensure your satisfaction with our products and services.